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Report Fraud

Altabank will never solicit your personal information by phone, auto-dialer, text message, email or by providing links within an email requesting that you update your information. You will not receive at any time an email notification asking you to click on a link or visit a website to unlock your account or to provide any private information unless otherwise requested by you through the Online Banking password self-reset feature. If you receive an email or phone call requesting confidential information from someone claiming to represent Altabank, please do not respond.

How to Report Fraud

To report fraud or suspicious activity, please contact customer service at 1-800-815-BANK (2265) or visit a bank location immediately.

To report a lost or stolen debit/credit card please contact our customer service team during normal banking hours at the number listed above. For after-hours, weekend or holiday service, please call one of the following numbers for either your Visa® debit or credit card:

  • Debit Card Support: 888-297-3416

Contact one of the three major credit bureaus to place a fraud alert on your credit report, as well as a victim’s statement asking that creditors call you before opening new accounts or charging existing ones.

  • Equifax (800) 685-1111
  • Experian (888) 397-3742
  • Trans Union (800) 888-4213

As required by law, that credit bureau will report the information to the other two bureaus for you. You should also:

  • Contact creditors for any accounts that have been affected
  • Always follow up with a letter and keep copies of everything
  • Close affected accounts and assign passwords to new ones as needed